Whirlwear.com Customer Satisfaction and Return Policy

At whirlwear.com, we strive to ensure your complete satisfaction with every purchase. We firmly stand behind the quality of our products and offer a clear and straightforward refund and return process.

1. Return Window

You have 30 days from the date you receive your package to request a return or refund. For an item to be eligible for return, it must be unworn, unwashed, and in its original condition.

2. Shipping Issues (Lost or Damaged)

Lost in Transit: If your package is confirmed lost by the carrier, we will take full responsibility. We will either provide a full refund or arrange for a free reshipment.

Damaged on Arrival: If your item arrives damaged, please contact us at [email protected] within 48 hours of delivery, along with photos of the damage. We will promptly arrange a refund or a replacement.

3. Customized Items

Please note that personalized/customized items are final sale, except in cases where they arrive defective or with a printing error. In such instances, we will reprint and reship the item at no cost to you.

4. How to Start a Request

All return or refund requests must be initiated by contacting our customer support email: [email protected]. We will respond to your inquiry within 1 business day. Please include your order number and the reason for the request in your email.

5. Refund Processing

Approval: Once your request is approved, the refund will be issued to your original payment method.

Timeline: You will typically receive your refund within 1 – 3 business days. Note that the exact time for the funds to appear in your account depends on your financial institution.

6. Return Shipping

If the return is due to our error (defective or wrong item), we will cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.

7. Contact Us

Email: [email protected]

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)